Damaged Products
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Digital Maps
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NavPro & MapKit
At Maps.com, we get excited about maps, however we understand that sometimes, the reality of an online map purchase is that when you get the map, it may be different than you expected. If that is the case, then by following these simple steps, you can send your order back to us and receive a refund, replacement, or suggestion for the right map.
While Maps.com is unable to refund shipping costs, we will gladly refund the cost of products returned in their original and 100% re-sellable condition within thirty (30) days of receipt. To process your request, all returns require a Maps.com provided Return Authorization Number (RAN).
Prior to returning any products, please contact Maps.com Customer Service at 1-800-430-7532 and provide the following:
Order Reference number
Customer Name
Maps.com is unable to accept returns or process refunds in the following instances:
- Previously mounted, staple holes, push-pin holes or any other alteration
- Items arrive at Maps.com damaged due to improper return packaging
- Items that are returned to Maps.com that are not pre-authorized
Please allow up to two weeks for refund processing.
Damaged Products
If a map is visibly damaged at time of delivery refuse it immediately, note the damage to the driver, and call us at (800) 430-7532.
If damage is not found until the product is opened, please contact Maps.com immediately at (800) 430-7532 to report the damaged delivery. You will be asked to provide us with as much information as possible in order for us to file a claim with the appropriate carrier, as well as to ensure that your order is handled thoroughly and efficiently.
Once the damage has been reported to Maps.com, we will determine if the damaged product needs to be returned to us for assessment in order to follow through with the claim. A replacement product will be sent out to you free of charge. If you are returning a damaged item, you may use US Priority Mail or UPS Ground services (there is no need to return it using an expedited service). Please notify customer service of the shipping amount you paid and that cost will be reimbursed to your credit card.
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Digital Map Graphics (AI, PSD, TIFF)
If you are not satisfied with a digital map you have ordered, we will be happy to exchange it or give you a full refund on the purchase price if returned within 48 hours of the purchase date. Call us at 1-800-430-7532 to authorize the return. Digital maps returned after 48 hours, but within 30 days of purchase date are eligible for a 50% refund of the purchase price. Maps.com does not offer any refunds on Digital maps after 30 days of the purchase date.
Printable Maps (PDF): Printable Maps are non-returnable and non-refundable. Please review these products thoroughly to ensure they will meet your needs prior to purchase. No exceptions will be made. Call our customer service department at 800-430-7532 if you require more information about these products prior to purchase.
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NavPro & MapKit
MapKit, and NavPro products are non-returnable and non-refundable. Please review these products thoroughly to ensure they will meet your needs prior to purchase. No exceptions will be made. Call our customer service department at 800-430-7532 if you require more information about these products prior to purchase.
NavPro subscribers are not billed automatically or on a recurring basis. Canceling NavPro subscriptions will stop future usage at the end of a paid subscription period, but will not result in a refund for the current billing period or past usage. The user agrees not to distribute NavPro or Map Kit content to unlicensed third parties without express written permission from Maps.com.
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