Ordering & Shipping FAQ

Ordering FAQ
Which Credit Cards do you accept?
Does Maps.com accept Checks or Money Orders?
Can I pay by Purchase Order?
When I continue to checkout, why are there no items shown?
What do I do if my order is missing an item when delivered?
What do I do if I was sent an incorrect item?
How can I get a receipt for my order?
How do I get my digital downloadable files at the time of order?
Do you offer bulk discounts?
Does Maps.com have a catalog?

Shipping FAQ
When will my order ship?
What are my Shipping options?
What if I need my order delivered faster than the delivery times available?
Do you ship to APO and PO Boxes?
Does Maps.com ship internationally?
Are there any Shipping Restrictions I should know about?
How can I Track my order shipment?
My order should have been delivered by now—what happened?

Ordering

Q: Which Credit Cards do you accept?

A: Maps.com accepts Visa, Master Card, and American Express.

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Q: Does Maps.com accept Checks or Money Orders?

A: Yes, Personal Checks and Money Orders payable to Maps.com are accepted. Simply follow these steps:

Go through the online checkout process after selecting your items.
When prompted for Payment Method, choose "Pay by Check".
Your online receipt will be the order form to include with your payment.
Print two copies, one for your records and one to mail to Maps.com.
Mail order form with Check or Money Order to the address below.

Mail to:
Maps.com Customer Service
120 Cremona, Ste. H
Santa Barbara, CA 93117

*Please note that if your check is not made out for the correct amount regarding item cost, shipping, or tax, it will be RETURNED to you and your order will NOT be placed.

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Q: Can I pay by Purchase Order?

A: Maps.com currently limits Purchase Orders to Schools with valid Purchase Order numbers and adequate contact information. You can follow the same process outlined above for Check or Money Orders.

Go through the online checkout process after selecting your items.
When prompted for Payment Method, choose "Pay by Check".
Your online receipt will be the Maps.com order form you can submit to your purchasing department in order to generate your internal Purchase Order Number.
Print two copies, one for your purchasing department and one to include with your Purchase Order form that you will mail to Maps.com.
Mail the Maps.com order form, your Purchase Order form and the Check or Money Order to the address below.

Fax or Mail the Maps.com order form and your Purchase Order form to the address below and you will be invoiced with net 30 terms.

Mail to:
Maps.com Customer Service
120 Cremona, Ste. H
Santa Barbara, CA 93117

Fax to: Customer Service
805-685-3330

*Please note that in order for Maps.com to accept and process Purchase Orders, you MUST include the following information or the order will not be processed:

Shipping Address and Billing Address
Purchase Order Number
Contact Name and Telephone Number for the shipping address
Contact Name and Telephone Number for requestor/submitter
Contact Person’s Email Address for delivery confirmation

If you have any questions regarding this process, please contact Customer Service at 800-430-7532

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Q: When I continue to checkout, why are there no items shown?

A: When the site is under a maintenance window and live updates are occurring, then any item(s) in the shopping cart will be emptied and all information will be lost and need to be re-entered. We apologize for any inconvenience that the site updates may cause. If you get an error message stating that your shopping cart is empty, please try again within a few minutes, or call Customer Service at 800-430-7532 for order assistance.

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Q: What do I do if my order is missing an item when delivered?

A: On occasion orders are shipped in separate containers. Call us, 800-430-7532, we will be happy to assist you with your order.

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Q: What do I do if I was sent an incorrect item?

A: If you receive an incorrect item in your order, immediately contact Customer Service 800-430-7532 and notify us of the error. We will arrange to get the item back from you and a replacement will be sent out immediately.

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Q: How can I get a receipt for my order?

A: A receipt for your order is automatically generated at the end of the checkout process. In addition, an order confirmation email is sent to the email address you provided in your order. If you did not receive a receipt or order confirmation email, contact Customer Service 800-430-7532 and we will provide it for you.

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Q: How do I get my digital downloadable files at the time of order?

A: If you placed an order for digital downloadable content, you will immediately receive an email directing you how to retrieve your file(s) using a username and password that you will create. You can then go to the My Account Log In http://www.maps.com/MyAccount.aspx and retrieve your file using your username and password. If you did not receive the email with instructions on how to retrieve your file, or if you have further difficulties, call our Customer Service Department for help.

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Q: Do you offer bulk discounts?

A: In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Call Customer Service 800-430-7532 for more information.

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Q: Does Maps.com have a catalog?

A: Not at this time—our Website and our Online store is our catalog. We do have a monthly email Newsletter that contains special offers, new product information and other services provided by Maps.com. Click here to sign up!

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Shipping

Q: When will my order ship?

A: Orders placed before 12pm Eastern Time will be processed the same day. Orders placed after 12pm Eastern Time, or on weekends and holidays, are processed on the following business day. Most orders are shipped within 48 hours of processing. Some products such as our Print On Demand (POD) line of maps require 2 business days to print/laminate prior to shipping. You can check to see if tracking is available for your order using this link: http://www.maps.com/tracking.aspx.

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Q: What are my Shipping options?

A: Maps.com ships via UPS and the US Postal Service. Standard shipping costs range from $3.95 to $49.95 depending on the items you order and your location. At this time, Saturday delivery is not available.

United States Shipping times are as follows*:
First Class Mail (4-7 business days from date shipped)
USPM (3-4 business days from date shipped)
UPS Ground (7-10 business days from date shipped)

UPS Second Day (2 business days from date shipped)
UPS Next Day (1 business day from date shipped)

Canada Delivery**
UPS Ground to Canada (7-10 business days from date shipped)

*Please note that shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds are NOT given for slow shipping times.

**Please note that Ground Shipping to Canada is susceptible to Canadian taxes, duties, and brokerage fees. Maps.com has no control over these charges nor will we issue any refunds or credits for any Canadian charges your shipment may accrue.

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Q: What if I need my order delivered faster than the delivery times available?

A: If we can help you meet a tight deadline, we will. Please call our Customer Service Department to find out, 800-430-7532.

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Q: Do you ship to APO and PO Boxes?

A: Yes, however certain products cannot be delivered to APO addresses. Examples are: The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning with UM and CRAM.

Please contact us with specific questions, 800-430-7532.

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Q: Does Maps.com ship internationally?

A: At this time, Maps.com offers shipping to United States and Canada only (try our digital maps if you are located internationally). We can refer you to our European affiliate: Click here!

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Q: Are there any Shipping Restrictions I should know about?

A: Yes, there are a few restrictions to take note of:

Maps.com cannot ship outside the United States and Canada.
Not all products are deliverable to Canada. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: IDI, UM, and CRAM)
Not all products are deliverable to APO adresses. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: UM and CRAM)
Not all products are deliverable via an expedited service such as UPS Next Day or 2nd Day. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: UM and CRAM)
UPS cannot ship to PO Boxes, a physical address is required.

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Q: How can I Track my order shipment?

A: Maps.com can provide you a Tracking Number for orders delivered via UPS. If you select a UPS delivery option at time of checkout, the tracking information will be updated within 24 hours of shipping time.

Unfortunately, Tracking Numbers are not available for USPM deliveries at this time, however Delivery Confirmation is added for no additional cost and can be used to check the status of delivery.

To Track the Delivery of your order, click here http://www.maps.com/tracking.aspx.

Please note that in some cases Maps.com and our drop-shippers will use FedEx for delivery or UPS Freight, which are also able to be tracked using the link above.

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Q: My order should have been delivered by now—what happened?

A: We strive to deliver your order promptly. To check to see if tracking information is available for your order, use this link: http://www.maps.com/tracking.aspx.

If there is no updated shipping information, or if the information was not useful, please contact our Customer Service Department 800-430-7532 with any delivery questions—we're happy to help!

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