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Ordering & Shipping FAQ

Ordering FAQ
Which Credit Cards do you accept?
Does Maps.com accept Checks or Money Orders?
Can I pay by Purchase Order?
When I continue to checkout, why are there no items shown?
What do I do if my order is missing an item when delivered?
What do I do if I was sent an incorrect item?
How can I get a receipt for my order?
How do I get my digital downloadable files at the time of order?
Do you offer bulk discounts?
Does Maps.com have a catalog?
What if my order arrives damaged?

Shipping FAQ
When will my order ship?
What are my Shipping options?
What if I need my order delivered faster than the delivery times available?
Do you ship to APO and PO Boxes?
Does Maps.com ship internationally?
Are there any Shipping Restrictions I should know about?
How can I Track my order shipment?
My order should have been delivered by now—what happened?



Ordering

Q: Which Credit Cards do you accept?

A: Maps.com accepts Visa, Master Card, American Express and Discover.

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Q: Does Maps.com accept Checks or Money Orders?

A: Yes, Personal Checks and Money Orders payable to Maps.com are accepted for orders within the United States and Canada.

  1. Go through the online checkout process after selecting your items.
  2. When prompted for Payment Method, choose "Pay by Check".
  3. Your online receipt will be the order form to include with your payment.
  4. Print two copies, one for your records and one to mail to Maps.com.
  5. Mail order form with Check or Money Order to the address below.


Mail to:
Maps.com Customer Service
120 Cremona, Ste. 260 
Santa Barbara, CA 93117


*Please note that if your check is not made out for the correct amount regarding item cost, shipping, or tax, it will be RETURNED to you and your order will NOT be placed.

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Q: Can I pay by Purchase Order?

A: Maps.com currently limits Purchase Orders to Schools with valid Purchase Order numbers and adequate contact information within the United States and Canada.

    1. Go through the online checkout process after selecting your items.
    2. When prompted for Payment Method, choose "Pay by Check".
    3. Your online receipt will be the Maps.com order form you can submit to your purchasing department in order to generate your internal Purchase Order Number.
    4. Print two copies, one for your purchasing department and one to include with your Purchase Order form that you will mail to Maps.com.
    5. Mail the Maps.com order form, your Purchase Order form and the Check or Money Order to the address below.

 

      –OR—

 

  1. Fax or Mail the Maps.com order form and your Purchase Order form to the address below and you will be invoiced with net 30 terms.


Mail to:
Maps.com Customer Service
120 Cremona, Ste. 260
Santa Barbara, CA 93117

Fax to: Customer Service
805-685-3330

*Please note that in order for Maps.com to accept and process Purchase Orders, you MUST include the following information or the order will not be processed:

  • Shipping Address and Billing Address
  • Purchase Order Number
  • Contact Name and Telephone Number for the shipping address
  • Contact Name and Telephone Number for requestor/submitter
  • Contact Person’s Email Address for delivery confirmation


If you have any questions regarding this process, please contact Customer Service at 800-430-7532

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Q: When I continue to checkout, why are there no items shown?

A: When the site is under a maintenance window and live updates are occurring, then any item(s) in the shopping cart will be emptied and all information will be lost and need to be re-entered. We apologize for any inconvenience that the site updates may cause. If you get an error message stating that your shopping cart is empty, please try again within a few minutes, or call Customer Service at 800-430-7532 for order assistance.

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Q: What do I do if my order is missing an item when delivered?

A: On occasion orders are shipped in separate containers. Call us, 800-430-7532, we will be happy to assist you with your order.

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Q: What do I do if I was sent an incorrect item?

A: If you receive an incorrect item in your order, immediately contact Customer Service 800-430-7532 and notify us of the error. We will arrange to get the item back from you and a replacement will be sent out immediately.

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Q: How can I get a receipt for my order?

A: A receipt for your order is automatically generated at the end of the checkout process. In addition, an order confirmation email is sent to the email address you provided in your order. If you did not receive a receipt or order confirmation email, contact Customer Service 800-430-7532 and we will provide it for you.

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Q: How do I get my digital downloadable files at the time of order?

A: When you place an order for digital downloadable content, you will immediately be directed to the order confirmation page where you will be able to download your digital file. Alternatively, you can go to the Track My Order section and retrieve your file using your Maps.com order number and the e-mail you used when placing the order. If you have further difficulties, call our Customer Service Department for help.

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Q: Do you offer bulk discounts?

A: In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Call Customer Service 800-430-7532 for more information.

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Q: Does Maps.com have a catalog?

A: Not at this time—our Website and our Online store is our catalog. We do have a monthly email Newsletter that contains special offers, new product information and other services provided by Maps.com. Click here to sign up!

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Q: What if my order arrives damaged?

A: If your package arrives visibly damaged at time of delivery, REFUSE it immediately, note the damage to the driver, and call us at (800) 430-7532.

If damage is not found until the product is opened, please contact Maps.com immediately at (800) 430-7532 to report the damaged delivery. You will be asked to provide us with as much information as possible in order for us to file a claim with the appropriate carrier, as well as to ensure that your order is handled thoroughly and efficiently.

Once the damage has been reported to Maps.com, we will determine if the damaged product needs to be returned to us for assessment in order to follow through with the claim. A replacement product will be sent out to you free of charge.*

If you are returning a damaged item, you may use US Priority Mail or UPS Ground services (there is no need to return it using an expedited service). Please notify customer service of the shipping amount you paid and that cost will be reimbursed to your credit card.

*Due to the nature of international shipping processes, we are unable to replace orders shipped Internationally that arrive damaged or are lost in transit. Maps.com will reimburse your order in full once you have reported the loss or damage to us and we have filed a claim with the appropriate carrier.

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Shipping

Q: When will my order ship?

A: Orders placed before 12pm Eastern Time will be processed the same day. Orders placed after 12pm Eastern Time, or on weekends and holidays, are processed on the following business day. Most orders are shipped within 48 hours of processing. Some products such as our Print On Demand (POD) line of maps require 7 business days to print/laminate prior to shipping. You can check to see if tracking is available for your order using this link: http://www.maps.com/tracking.aspx .

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Q: What are my Shipping options?

A: Maps.com ships via UPS and the US Postal Service. Standard shipping costs within the United States and Canada range from $3.95 to $49.95 depending on the items you order and your location. At this time, Saturday delivery is not available. International delivery service types, transit times and costs vary and depend on location. Brokerage, customs, taxes and duties may apply upon import depending on the service type and country. *Please note that Maps.com shipping costs include a handling fee.

United States Shipping times are as follows*:
First Class Mail (4-7 business days from date shipped)
USPM (3-4 business days from date shipped)
UPS Ground (7-10 business days from date shipped)

UPS Second Day (2 business days from date shipped)
UPS Next Day (1 business day from date shipped)

Canada Delivery**
UPS Standard Ground to Canada (7-10 business days from date shipped)

International Delivery**
UPS Worldwide Expedited (2-5 business days from date shipped. Not available to all countries)
UPS Worldwide Saver (2-3 business days from date shipped)
UPS Worldwide Express (1-2 business days from date shipped)

*Please note that all shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds are NOT given for slow shipping times.

**Please note that UPS Standard Ground shipping to countries outside of the United States is susceptible to taxes, duties, and brokerage fees. Maps.com has no control over these charges nor will we issue any refunds or credits for any additional charges your shipment may accrue. We cannot eliminate these costs, however we do our best to minimize them with appropriate paperwork.

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Q: What if I need my order delivered faster than the delivery times available?

A: If we can help you meet a tight deadline, we will. Please call our Customer Service Department to find out, 800-430-7532.

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Q: Do you ship to APO and PO Boxes?

A: Yes, however certain products cannot be delivered to APO addresses. Examples are: The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning with UM and CRAM.

Please contact us with specific questions, 800-430-7532.

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Q: Does Maps.com ship internationally?

A: Yes! Maps.com offers shipping to United States and Canada as well as to 30 other countries worldwide. Click here for a list of countries we ship to.

If you don’t find your country in our ship-to list, we can refer you to our European affiliate: Click here! Currently, not all of our products are available to ship internationally.

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Q: Are there any Shipping Restrictions I should know about?

A: Yes, there are a few restrictions to take note of:

  • Maps.com can only ship what we have available. If an item is out of stock at the time of processing, we will notify you and provide options for backorder, alternate product(s) or cancelation and refund.
  • Not all products are deliverable outside of the United States. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: IDI, UM, and CRAM)
  • Not all products are deliverable to APO adresses. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: UM and CRAM)
  • Not all products are deliverable via an expedited service such as UPS Next Day or 2nd Day. (For example, The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning in: UM and CRAM)
  • UPS cannot ship to PO Boxes, a physical address is required.
  • Maps.com business hours are M-F 7am to 4pm Pacific Time. We are closed on weekends and major holidays. Orders placed on a recognized holiday will be processed the next business day.



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Q: How can I Track my order shipment?

A: Maps.com can provide you a Tracking Number for orders delivered via UPS. If you select a UPS delivery option at time of checkout, the tracking information will be updated within 24 hours of shipping time.

Unfortunately, Tracking Numbers are not available for USPM deliveries at this time, however Delivery Confirmation is added for no additional cost and can be used to check the status of delivery.

To Track the Delivery of your order, click here http://www.maps.com/tracking.aspx .

Please note that in some cases Maps.com and our drop-shippers will use FedEx for delivery or UPS Freight, which are also able to be tracked using the link above.

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Q: My order should have been delivered by now—what happened?

A: We strive to deliver your order promptly. To check to see if tracking information is available for your order, use this link: http://www.maps.com/tracking.aspx .

If there is no updated shipping information, or if the information was not useful, please contact our Customer Service Department 800-430-7532 with any delivery questions—we're happy to help!

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