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FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS DOES MAPS.COM ACCEPT?

We accept Visa, Mastercard, American Express and Discover as well as Paypal, Apple Pay and Amazon Pay.

DOES MAPS.COM ACCEPT CHECKS?

Yes, make Personal Checks paybale to Branded Online. They are accepted for orders within the United States and Canada.

1. Go through the online checkout process after selecting your items.

2. Select Check from the Payment Methods.

3. Your online receipt will be the order form to include with your payment.

4. Print two copies, one for your records and one to mail to Maps.com

5. Mail your check to the following address
     946 West 17th Street Costa Mesa, CA 92627

*Please note that if your check is not made out for the correct amount regarding item cost, shipping, or tax, it will be RETURNED to you and your order will NOT be placed.

CAN I PAY BY PURCHASE ORDER?

Maps.com currently limits Purchase Orders to Schools with valid Purchase Order numbers and adequate contact information within the United States and Canada.

1. Go through the online checkout process after selecting your items.

2. When prompted for Payment Method, choose "Pay by Check".

3. Your online receipt will be the Maps.com order form you can submit to your purchasing department in order to generate your internal Purchase Order Number.

4. Print two copies, one for your purchasing department and one to include with your Purchase Order form that you will mail to Maps.com.

5. Mail the Maps.com order form, your Purchase Order form and the Check or Money Order to the address below.

Mail to : 946 West 17th Street Costa Mesa, CA 92627

*Please note that in order for Maps.com to accept and process Purchase Orders, you MUST include the following information or the order will not be processed:

Shipping Address and Billing Address

Purchase Order Number

Contact Name and Telephone Number for the shipping address

Contact Name and Telephone Number for requestor/submitter

Contact Person’s Email Address for delivery confirmation

If you have any questions regarding this process, please contact Customer Service at 800-430-7532

I'VE FORGOTTEN MY PASSWORD

If you have forgotten your password, click the FORGOT PASSWORD link and you will receive an email to reset your password!

WHAT DO I DO IF MY ORDER IS MISSING AN ITEM WHEN DELIVERED?

An occasion orders are shipped in separate containers. Call us, 800-430-7532, we will be happy to assit you with your order.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your package arrives visibly damaged at time of delivery, refuse it, note the damage to the driver, and call us at (800) 430-7532. 

If damage is not found until the product is opened, please contact Maps.com immediately at (800) 430-7532 to report the damaged delivery. You will be asked to provide us with as much information as possible in order for us to file a claim with the appropriate carrier, as well as to ensure that your order is handled thoroughly and efficiently. 

Once the damage has been reported to Maps.com, we will determine if the damaged product needs to be returned to us for assessment in order to follow through with the claim. A replacement product will be sent out to you free of charge.*

If you are returning a damaged item, you may use US Priority Mail or UPS Ground services (there is no need to return it using an expedited service). Please notify customer service of the shipping amount you paid and that cost will be reimbursed to your credit card.

*Due to the nature of international shipping processes, we are unable to replace orders shipped Internationally that arrive damaged or are lost in transit. Maps.com will reimburse your order in full once you have reported the loss or damage to us and we have filed a claim with the appropriate carrier.

WHAT DO I DO IF I WAS SENT THE INCORRECT ITEM?

If you receive an incorrect item in your order, immediately contact Customer Service 800-430-7532 and notify us of the error. We will arrange to get the item back to you and a replacement will be sent out immediatley.

DO YOU OFFER BULK DISCOUNTS?

In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Call Customer Service 800-430-7532 for more information.

DOES MAPS.COM HAVE A CATALOG?

Not at this time - our Website is our catalogue. We do monthly

HOW CAN I GET A RECEIPT FOR MY ORDER?

A receipt for your order is automatically generated at the end of the checkout process. In addition, an order confirmation email is sent to the email address you provided in your order. If you did not receive a receipt or order confirmation email, contact Customer Service 800-430-7532 and we will provide it for you.

WHEN WILL MY ORDER SHIP?

Orders placed before 12pm Eastern Time will be processed the same day. Orders placed after 12pm Eastern Time, or on weekends and holidays, are processed on the following business day. Most orders are shipped within 48 hours of processing. Some products such as our Print On Demand (POD) line of maps require 7 business days to print/laminate prior to shipping. You can check to see if tracking is available for your order once logging in and viewing order status.

WHAT ARE MY SHIPPING OPTIONS?

Maps.com ships Domestic and International via USPS.

Shipping prices are calculated by weight and vary depending on products.

Maps.com offers the below shipping options.

Ground

Expedited

DO YOU SHIP TO APO AND PO BOXES?

Yes, however certain products cannot be delivered to APO addresses. Examples are: The Time Clocks, All Globes, Mounted Maps, and Wall Maps with item codes beginning with UM and CRAM.

Please contact us with specific questions, 800-430-7532.

DOES MAPS.COM SHIP INTERNATIONALLY?

ARE THERE ANY SHIPPING RESTRICTIONS I SHOULD KNOW ABOUT?

Yes, there are a few restrictions to take note of:

Maps.com can only ship what we have available. If an item is out of stock at the time of processing, we will notify you and provide options for back-order, alternate product(s) or cancellation and refund.

Not all products are deliverable outside of the United States. (For example, Globes, and Mounted Maps.

Not all products are deliverable to APO addresses. (For example, Globes, and Mounted Maps).

Not all products are deliverable via an expedited service such as UPS Next Day or 2nd Day.

UPS cannot ship to PO Boxes, a physical address is required.

Maps.com customer service hours are M-F  8am to 5pm PST. We are closed on weekends and major holidays. Orders placed on a recognized holiday will be processed the next business day.

HOW CAN I TRACK MY ORDER SHIPMENT?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by TRACK/VIEW MY ORDERS.

I AM TAX-EXEMPT. HOW DO I GO ABOUT GETTING MY TAX REFUND?

If your purchase is tax-exempt-please email customer service and include your name, contact information, order number and a copy of your Sales Tax Exemption Form.

Customer Service will refund your tax and send you a copy of the refund for your records. 

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