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HOW DO I RETURN AN ITEM?

At Maps.com, we get excited about maps, however we understand that sometimes, the reality of an online map purchase is that when you get the map, it may be different than you expected. If that is the case, then by following these simple steps, you can send your order back to us and receive a refund, replacement, or suggestion for the right map.

While Maps.com is unable to refund shipping costs, we will gladly refund the cost of products returned in their original and 100% re-sellable condition within thirty (30) days of receipt, with the following exceptions:

  • -A 20% restocking fee will apply to all Globes, Mounted and Framed maps and bulk orders of 20 or more of a single map item.
  • -Personalized Products are non-returnable,/non-refundable. This includes - Personalized Products, Radius Maps and Build-your-own-Maps.
  • -Bulk orders of 50 units or more of a single map title are non-returnable,/non-refundable. We can ship a copy for review prior to purchase.
  • -Previously mounted, staple holes, push-pin holes or any other alteration are non-returnable,/non-refundable.
  • -Items that arrive at Maps.com damaged due to improper return packaging are non-returnable,/non-refundable.
  • -Items that are returned to Maps.com that are not pre-authorized are non-returnable,/non-refundable.
  • - International Orders cannot be returned.
Click 'Request A Return' below to look up your order and receive a printable return label. 
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