Maps.com Privacy Statement
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Maps.com is operated by Environmental Systems Research Institute, Inc. (“Esri”). Esri and its Maps.com team value the privacy of our visitors. Maps.com highlights the transformative power of maps. We have taken steps to ensure that data collected through Maps.com remains separate from data collected through Esri.com.
This Privacy Statement covers the usage, storage, sharing, and disclosure of personal information collected through this website. It also describes your choices regarding use, access and correction of your personal information. By using this website or associated services, you authorize us to collect, use, store, share, and disclose your personal information as described in this Privacy Statement and any referenced documents.
Please read the entire Privacy Statement before providing any personal information to us.
This Privacy Statement answers the following questions:
- What personal information do we collect and receive?
- Why are we collecting personal information?
- With whom do we share your personal information?
- Is personal information secured?
- What are my privacy choices?
- Can I access and update my personal information?
- Will we modify this Privacy Statement?
- Who can I contact regarding this Privacy Statement?
We participate in and have certified our compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and, as applicable the UK Extension to the EU-U.S. DPF, and/or the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom and Switzerland. We are subject to the investigatory and enforcement powers of the Federal Trade Commission. We have certified that we adhere to the DPF Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program, please visit https://www.dataprivacyframework.gov/s/, and to view our certification, please visit https://www.dataprivacyframework.gov/s/participant-search.
What personal information do we collect and receive?
Personal information is information that can potentially identify you as a specific individual. It includes your name, company name, address, telephone number, email address, IP address, and location.
Maps.com may require registration with personal information to gain access to special services, or other features. This information will be used to authenticate users, provide support and deliver specialized services.
Third-Party Information
If you use our referral service to tell a friend about Maps.com, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email with an invitation to visit our website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at privacy@maps.com to request that we remove this information from our database.
In some instances, we may ask you to provide us with the name and phone number of an individual for the purpose of allowing us to contact that person in the event of an urgent matter. We store this information for the sole purpose of contacting such individuals as needed. They may contact us at privacy@maps.com to request that we remove this information from our database.
Technologies
We, and our partners, use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
We use a third-party platform to facilitate events. Depending on your choice when you register for an event, we may collect the following information through the platform about attendees and use it to improve our future interactions and support of your account: attendee’s IDs, email address, country, employer; sessions attended and added to the schedule or to favorites; time and duration of session attendance; presenters and booths added to favorites; downloaded session files or exhibitor files; surveys completed; virtual communications (without their content); exhibitor videos watched; clicks on presenters’ bios; appointments scheduled; and clicks to external websites.
Log Files
We, and our third-party tracking-utility partner, gather certain information automatically and store it in log files. This information includes the internet protocol (IP) address, browser type, internet service provider (ISP), and clickstream data. We do this to improve our services, marketing, analytics, or site functionality, and to authenticate users.
Why are we collecting personal information?
The personal information we collect is used by Esri and its service providers to:
- Fulfill your requests
- Allow access to requested services or other features
- Analyze and resolve website and application problems
- Conduct market research and implement marketing strategies
- Provide notifications about updates to Maps.com
- Send marketing materials, newsletters, and other publications
- Respond to customer service requests and help provide technical support
We may use the mailing services of third parties that are authorized to use your personal information only for the benefit of Esri and its partners.
Advertising
We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our partner may use technologies such as cookies to gather information about your activities in order to provide you with advertising that is based on your browsing activities and interests. If you wish to not have this information used for the purpose of serving you with interest-based ads, you may opt out. If you are in the United States, go to https://www.maps.com/privacy-overview/cookie-information. If you are located in the European Union, go to https://www.youronlinechoices.eu. Please note that this will not allow you to opt out of being served ads; you will instead receive generic ads.
Social Media Features
Our website includes social media features such as the Facebook “Like” button, widgets such as the “ShareThis” button, or interactive mini programs (“Features”). These “Features” may collect your IP address, your browser type, also the specific page you are visiting on our website and to set a cookie to enable the Features to function properly. Social media features and widgets are hosted either by a third party or directly on our website. Your interactions with the Features are governed by the privacy policy of the company providing them.
With whom do we share your personal information?
We use third parties such as an email service provider to send out emails on our behalf or technical service providers for customer support. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service. In addition, we may share your personal information within your organization, with third parties such as an affiliate, partner, or service provider within or outside the United States. Maps.com may also share or publish non-personal information, such as statistical data that provides information on how our users are using our website and services and how many people are visiting our websites. Our affiliates, partners, and vendors are also committed to protecting personal information as described in their privacy statements/policies. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of data that we transfer to them.
We will disclose your personal information when required to do so by law or in the good faith belief that such action is necessary to (1) conform to legal requirements, such as to comply with a subpoena or valid national security or law enforcement requests, or prevent fraud or imminent harm or, (2) protect and defend our rights or property.
In the context of an onward transfer, we will remain responsible for the processing of personal information we receive under the DPF Principles and subsequently transfer to a third-party acting as an agent on our behalf. We shall remain liable under the DPF Principles if our third-party agent processes such personal information in a manner inconsistent with the DPF Principles, unless we can prove that we are not responsible for the event giving rise to the damage. We also commit to the EU Standard Contractual Clauses and supplementary measures identified in our pre-signed Data Transfer Agreement (for processing data by us as a controller).
Is personal information secured?
Information Entered during Login or Placing Purchases
We maintain reasonable and appropriate security measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Information Posted on Maps.com's Blogs and Forums
Anytime you post on our blog or provide information, pictures, or any other type of personal information, data, or materials to forums, communities, or other social media platforms, please be aware that it will be publicly available and not subject to the terms of this Privacy Statement. Also, you may be posting using a third-party application, and we have no access to or control over such information. Please be aware that you are providing your personal information to these third parties and not to Maps.com. To request removal of your personal information from our blog, you can either log in to the third-party application and remove your posting/information or contact the appropriate third-party application provider. Your interaction with these features is governed by the privacy policy of the company providing them.
Public Profiles
The profile you create will be publicly accessible unless otherwise indicated. You may change the privacy preferences of your profile through your account settings. Alternatively, you can contact us at privacy@maps.com if you would like us to change the privacy settings of your profile.
Maps.com Directories
If you have chosen to include yourself in a Maps.com directory such as Maps.com users, contributors, attendees, or partners, your listing will be accessible to all other contributors to these directories.
Information Shared while Accessing Websites of a Third Party
Our website includes links to other websites with privacy practices that may differ from those of Maps.com. If you submit personal information to any of those websites, your information will be governed by their privacy policies.
What are my privacy choices?
Can I access and update my personal information?
Upon request we will provide you with information about whether we hold any of your personal information. We will permit you to access, correct, or delete your information in our database by contacting privacy@maps.com. We will respond to all requests for access within a reasonable timeframe.
We will retain the personal information we process on behalf of our users for as long as needed to provide services to our users, comply with our legal obligations, resolve disputes, and enforce our agreements.
Will we modify this Privacy Statement?
We may change this Privacy Statement or referenced documents from time to time. If we make changes to this Privacy Statement, the updated version will be posted in place of this statement. If we make any material changes, we will notify you by means of an announcement here.
Who can I contact regarding this Privacy Statement?
If you have questions or complaints regarding our privacy practices or policy, please contact us at privacy@maps.com, or 380 New York Street, Redlands, CA 92373 USA, and identify the issue as such in your communication to us. We will respond within 45 days.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
If neither we nor our dispute resolution provider resolves your complaint satisfactorily, you may explore invoking binding arbitration through the Data Privacy Framework Panel, which is more fully described in ANNEX I of the Data Privacy Framework Principles.